VOLA INDOOR CARRÚS ELCHE

Es la primera vez que visitamos este club y Hemos pasado una tarde espectacular. Les encargamos una paella para comer pero para la próxima, después de conocer las instalaciones, aprovecharemos la zona de barbacoa. Si te gusta el pádel y juntarte con los colegas o la familia es sin duda el sitio idóneo.

Terrible customer service. We had a court reserved and, after the orange weather alert issued by the authorities, we requested cancellation and a refund, as other sports centers have done in the same situation. Not only have they refused to return our money, but the treatment received has been unprofessional, even suggesting that the alert was an "excuse." Of course, we will not book with them again and we will file the corresponding complaint form.

Translated · Original: “Atención al cliente pésima. Teníamos una pista reservada y, tras la alerta meteorológica naranja em…”

Today was the first day I visited the indoor facility, and although the courts were good and the lighting too, the reception is a bit shabby as it looks more like a market stall. I don't know why the entrance has the shutter halfway up, the exterior of the premises is very dirty and neglected, and what gave me a very bad impression was the dirt and lack of attention in the bathrooms, no toilet paper in the toilets, the urinals broken and covered with garbage bags, no soap in the sink or paper to dry. A shame, because the place seems to have been a very beautiful place.

Translated · Original: “Hoy ha sido el primer día que he visitado el indoor, y aunque las pistas estaban bien y la iluminac…”

We went having the court reserved at 5:30, no one explained anything to us about what had happened and when we arrived all the courts were occupied supposedly due to an error in the application and the only solution offered to us was a court an hour and a half later without even wanting to give us an explanation of the problem. DISASTROUS ATTENTION

Translated · Original: “Fuimos teniendo la pista reservada a las 5:30, nadie nos explicó nada de lo que había sucedido y cua…”

I booked Sunday at 6:30 PM. I'm there at 6:00/6:10 PM, shutter down and no intention of opening all day. I talk to them on WhatsApp to get my money back and they tell me it's my fault for not being on time.

Translated · Original: “Reserve domingo a las 18:30. Estoy allí a las 18:00/18:10 persiana bajada y sin intención de abrir e…”